Financial Policy

Effective Date: September 28, 2024

At The Paralegal Collective, LLC we are committed to providing professional and timely paralegal, notary, and consulting services. To ​ensure clarity and transparency, the following financial policy outlines the terms for payment, billing, and refunds for services rendered ​by Dayana Castillo and Yohana Cruz Sheridan, dba The Paralegal Collective, LLC.

1. Payment Terms

  • Payment Due at Time of Service: Payment for all remote online notary services is due at the time the service is provided, unless ​part of a case with a partner attorney or a real estate transaction that must be billed to closing, or unless otherwise agreed upon in ​writing. Paralegal services will be billed in increments of one-eighth of an hour, with a detailed invoice sent out at the end of the ​week on Fridays. Payment is due within 15 days of receipt.
  • Accepted Payment Methods: We accept the following forms of payment: Credit/Debit Cards (Visa, MasterCard, American ​Express, etc.)
  • Bank Transfers
  • Online Payment Platforms (e.g., Square, Stripe)
  • Other payment methods as agreed in advance.


2. Invoicing and Billing

  • Invoices: Clients may receive an invoice for services provided. Invoices are due upon receipt unless otherwise stated in the invoice ​terms.
  • Late Payments: Payments not received within 30 days from the date of the invoice will be considered late and may incur a late fee ​of $75 per month.
  • Non-Payment: In the event of non-payment, The Paralegal Collective, LLC reserves the right to discontinue services until the ​outstanding balance is paid in full. We may also take necessary legal actions to collect overdue payments.

3. Refunds and Cancellations

  • Refunds: Due to the nature of freelance paralegal and notary services, all sales are final, and no refunds will be issued once ​services have been rendered or documents have been delivered.
  • Cancellations: Clients must provide at least 24 hours' notice to cancel or reschedule an appointment without penalty. Cancellations ​with less notice may incur a cancellation fee of $50 per scheduled hour The Paralegal Collective, LLC has reserved.


4. Retainer Policy


For certain services, we may require a retainer to be paid before work begins. The retainer amount will be applied to the final invoice. ​If the service costs exceed the retainer amount, the client will be billed for the remaining balance. Any unused retainer will be refunded ​to the client within 30 days after services are completed.


5. Third-Party Payment Processors


We use third-party payment processors for secure payments. By submitting your payment information, you agree to their terms and ​conditions. The Paralegal Collective, LLC is not responsible for any errors, security issues, or delays caused by third-party payment ​processors.


6. Fee Schedule


A detailed fee schedule outlining specific costs for paralegal, notary, and consulting services will be provided upon request or when ​services are scheduled. Fees are subject to change based on the complexity of the case or service required. Any changes in fees will be ​communicated in advance.


7. Confidentiality of Billing Information


We are committed to protecting the confidentiality of your billing information. Payment details provided to us are processed securely, ​and we will never share your financial information with third parties without your explicit consent.


8. Disputes


Any disputes regarding billing or payments must be raised within 15 days of the invoice date. After that time, all charges are ​considered final.


Contact Us


If you have any questions or concerns about this financial policy, please contact us at:



The Paralegal Collective, LLC

Dayana Castillo, CEO

Yohana C. Sheridan, COO

Email: admin@paralegalcollective.com

Phone: (786) 505-8861