Financial Policy
Effective Date: September 28, 2024
At The Paralegal Collective, LLC we are committed to providing professional and timely paralegal, notary, and consulting services. To ensure clarity and transparency, the following financial policy outlines the terms for payment, billing, and refunds for services rendered by Dayana Castillo and Yohana Cruz Sheridan, dba The Paralegal Collective, LLC.
1. Payment Terms
2. Invoicing and Billing
3. Refunds and Cancellations
4. Retainer Policy
For certain services, we may require a retainer to be paid before work begins. The retainer amount will be applied to the final invoice. If the service costs exceed the retainer amount, the client will be billed for the remaining balance. Any unused retainer will be refunded to the client within 30 days after services are completed.
5. Third-Party Payment Processors
We use third-party payment processors for secure payments. By submitting your payment information, you agree to their terms and conditions. The Paralegal Collective, LLC is not responsible for any errors, security issues, or delays caused by third-party payment processors.
6. Fee Schedule
A detailed fee schedule outlining specific costs for paralegal, notary, and consulting services will be provided upon request or when services are scheduled. Fees are subject to change based on the complexity of the case or service required. Any changes in fees will be communicated in advance.
7. Confidentiality of Billing Information
We are committed to protecting the confidentiality of your billing information. Payment details provided to us are processed securely, and we will never share your financial information with third parties without your explicit consent.
8. Disputes
Any disputes regarding billing or payments must be raised within 15 days of the invoice date. After that time, all charges are considered final.
Contact Us
If you have any questions or concerns about this financial policy, please contact us at:
The Paralegal Collective, LLC
Dayana Castillo, CEO
Yohana C. Sheridan, COO
Email: admin@paralegalcollective.com
Phone: (786) 505-8861